{"id":9996,"date":"2021-04-08T09:01:08","date_gmt":"2021-04-08T07:01:08","guid":{"rendered":"http:\/\/fondacogroup.it\/?page_id=9996"},"modified":"2021-06-07T15:23:37","modified_gmt":"2021-06-07T13:23:37","slug":"arbitre-charge-des-litiges-financiers","status":"publish","type":"page","link":"https:\/\/fondacogroup.it\/fr\/sgr\/arbitre-charge-des-litiges-financiers\/","title":{"rendered":"Arbitre charg\u00e9 des litiges financiers"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling headerCentrato\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:14em;--awb-padding-bottom:0px;--awb-min-height:350px;--awb-background-color:#feb516;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-end fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-animated\" style=\"--awb-padding-bottom:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#142a38;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-font-size:3em;\"><div class=\"title-sep-container title-sep-container-left\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:#3e3e3e;\"><\/div><\/div><span class=\"awb-title-spacer\"><\/span><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Roboto&quot;;font-style:normal;font-weight:900;margin:0;font-size:1em;--fontSize:48;line-height:0.7;\">ARBITRE CHARG\u00c9 DES LITIGES FINANCIERS<\/h1><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:#3e3e3e;\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0.5em;--awb-padding-bottom:0.5em;--awb-background-color:#02a1df;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:12px;--awb-text-color:#ffffff;\"><p style=\"text-align: right; text-transform: uppercase; margin-bottom: 0;\"><a style=\"color: #fff;\" href=\"https:\/\/fondacogroup.it\/fr\/lux\/\">ALLER \u00c0 FONDACO LUX<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:2em;--awb-padding-bottom:2em;--awb-margin-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-animated\" style=\"--awb-padding-bottom:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInLeft\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><nav class=\"fusion-breadcrumbs awb-yoast-breadcrumbs fusion-breadcrumbs-1\" style=\"--awb-alignment:right;--awb-font-size:14px;--awb-text-hover-color:#feb516;--awb-breadcrumb-sep:&#039;|&#039;;text-align:right;\" aria-label=\"Breadcrumb\"><span><span><a href=\"https:\/\/fondacogroup.it\/fr\/\">Home<\/a><\/span><\/span><\/nav><\/div><\/div><\/div><\/div>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_6 1_6 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-bg-size:cover;--awb-width-large:16.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:11.52%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2 fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><p>\nFondaco SGR S.p.A. a adh\u00e9r\u00e9 \u00e0 Arbitre charg\u00e9 des litiges financiers (&#8221; ACF &#8220;), institu\u00e9 aupr\u00e8s de la Consob par la d\u00e9lib\u00e9ration n\u00b0 19602 du 4 mai 2016. Si l&#8217;investisseur ne re\u00e7oit pas de r\u00e9ponse \u00e0 sa plainte dans un d\u00e9lai de 60 jours ou s&#8217;il n&#8217;est pas satisfait du r\u00e9sultat de sa plainte et qu&#8217;aucune autre proc\u00e9dure de r\u00e9solution extrajudiciaire des litiges n&#8217;est en cours, il peut s&#8217;adresser \u00e0 l&#8217;ACF avant de s\u2019adresser au juge. Le recours aupr\u00e8s de l&#8217;ACF doit \u00eatre pr\u00e9sent\u00e9 dans un an de la pr\u00e9sentation de la plainte.<\/p>\n<p>L&#8217;ACF est comp\u00e9tente pour les litiges concernant les clients de d\u00e9tail (les clients professionnels et les contreparties \u00e9ligibles sont exclus) relatifs \u00e0 la violation des obligations d&#8217;information, de diligence, de l\u2019\u00e9quit\u00e9 et de transparence pr\u00e9vues pour la protection des investisseurs dans le cadre de la fourniture de services d&#8217;investissement et de la gestion collective d&#8217;actifs. Sont exclus: (i) les litiges de la valeur sup\u00e9rieure \u00e0 500 000 \u20ac; (ii) les litiges concernant des dommages qui ne sont pas la cons\u00e9quence directe et imm\u00e9diate d\u2019un inaccomplissement ou de la violation de l&#8217;interm\u00e9diaire aux obligations susmentionn\u00e9es; (iii) les litiges concernant des dommages non patrimonial.<\/p>\n<p>Le droit de recours \u00e0 l&#8217;ACF est gratuit, ne peut pas \u00eatre renonc\u00e9 par les Investisseurs et peut toujours \u00eatre exerc\u00e9, m\u00eame en pr\u00e9sence de clauses de d\u00e9volution des litiges \u00e0 d&#8217;autres organismes de r\u00e9solution extrajudiciaire contenues dans les contrats sign\u00e9s par les Investisseurs avec Fondaco SGR S.p.A.<\/p>\n<p>Les principales informations concernant l&#8217;ACF sont disponibles sur <a href=\"http:\/\/www.acf.consob.it\">www.acf.consob.it<\/a>.<\/p>\n<p>Fondaco SGR S.p.A. garantit que les plaintes re\u00e7ues des Investisseurs seront toujours \u00e9valu\u00e9es au jour des directives d\u00e9ductibles de l&#8217;ACF.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_6 1_6 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-bg-size:cover;--awb-width-large:16.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:11.52%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":9953,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-9996","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>Arbitre charg\u00e9 des litiges financiers - 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